Complaints

We understand that you may sometimes not be happy about the service you receive, or you may wish to give some positive feedback.

If you find that you are unhappy about the service in any way, you can follow the procedure below:

a. Contact the Service Coordinator in the first instance with the complaint.
b. If you are not satisfied with the Coordinator’s response, contact the Management Committee or Manager of the Service.
c. If you are still not satisfied with the response to your complaint you can contact the following:

Aged Care Quality and Safety Commission

The Commission can be contacted by phone on 1800 951 822 or via the website at www.agedcarequality.gov.au

For under 65 (or under 50 for Aboriginal or Torres Strait Island People) and have a disability. Contact either the:

Department of Communities
www.communities.qld.gov.au

OR

QADA
P 1800 818 338
E info@qada.org.au
W www.qada.org.au

ADVOCACY

Advocacy is an integral part of the aged and disability system.  Under aged care standards all clients have right to advocacy support.  QADA offers free, confidential and client directed advocacy support to people receiving the services below, with any issues regarding their service provision.

QADA also provides support to assist adults whose decision making capacity is being questioned, with guardianship and administration matters.

QADA is an independent advocacy service that operates throughout Queensland with a head office in Brisbane and regional offices in Cairns, Townsville, Rockhampton, Mackay, Hervey Bay and the Gold Coast.

QADA’s mission is to assist vulnerable people and communities, in particular older people, people with disabilities, and their carers, wherever they are throughout Queensland, through the provision of high quality advocacy support and representation. To provide information and options to clients that enables them to exercise their rights and responsibilities through informed decision-making, and to be a proactive organisation that influences service development and continuous quality improvement to better meet client needs.

For further information regarding QADA’s services, please call 1800 818 338 or see www.qada.org.au.